If you are having problems registering your software, then please read the following information:

1.  Check you have the correct software version for the key you have been sent

In the order confirmation e-mail, it will say what version the key is intended for:

 

Compare this with the version of your software, by displaying the About Box by clicking Help|About.. from the Menu

 

If your software is older than the key that you have been supplied, then please download the new release from the appropriate download page of our web site.

If your key is older than the software you have then you may be entitled to a free upgrade.  Please see our upgrade page for more information.

2.  Enter your registration details

If the key matches the software version then enter your registration details.

i)  Display the Enter Registration Information Dialog

Click the 'Enter Reg Key' button in the About Box (Help|About..)

ii)  Select your username

In your order confirmation e-mail, select your username and the click Edit|Copy from the menu of your e-mail software

iii)  Paste your username

In the Enter Registration Information Dialog, click the Paste button beside the user name box.  Check there are no Space characters before or after your username.

 

iv)  Select your Registration Key

In your order confirmation e-mail, select your Key and the click Edit|Copy from the menu of your e-mail software

v)  Paste your Registration Key

In the Enter Registration Information Dialog, click the Paste button beside the user name box.  Check there are no Space characters before or after your key.

 

vi)  Click OK

If all is OK then you will see a message accepting your key.  Upon restarting the program you can also see that it says 'Registered' in the About Box (Help|About..)

 

If you receive an Error Message, then please check the version again (Step 1. above) and ensure that you have pasted only your username and key (without spaces or other text).

Please forward your order confirmation e-mail to us at Xequte Sales if you are still having problems and we will gladly help you out.